To ensure the interests of consumers, we suggest recording the entire unpacking process. 

Thank you for choosing our products and services. We are committed to providing high-quality products and a satisfactory shopping experience. If you are not satisfied with the purchased items, please carefully read our refund policy.

Eligibility for Returns To qualify for a return, you must submit a return request within 7 days of receiving the product. The item must be unused, unsold, and in its original condition and packaging. Certain items may not be eligible for return due to hygiene and safety reasons, so please check the return eligibility of the product carefully.

Refund Procedure If you qualify for a return, please contact our customer service department to submit a return request. We will guide you through the further refund process, including providing the address for returns and relevant information. You will be responsible for the return shipping fee unless the item is defective or we have sent the wrong product.

Refund Processing Once we receive the returned item and verify that it meets the return eligibility criteria, we will begin processing the refund. The refund amount will be credited back to the original payment method and should be completed within several working days. Please note that credit card refunds may take some time to appear in your account, depending on the processing speed of the credit card company.

Return Shipping Recommendation We recommend using a tracked service to return the items to ensure safe delivery and confirmation of receipt of the return.

Exclusions from Refunds The following situations are not eligible for refunds:

  • Customized items
  • Certain special promotional items or clearance sale items
  • Damage to the product caused by the customer
  • Items returned beyond the return deadline

If you have any questions or need assistance regarding refunds, please feel free to contact our customer service team at any time. We are committed to providing assistance.

Thank you for your cooperation and support.

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